I pride myself on my confidentiality and service
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© 2025 by Insurance Audits. All Rights Reserved.
The complete Auditing experience
07539-231-377
Insurance call auditing
Talk to me today
Outsource call auditing, instead of hiring full-time or part-time professionals. Saves big on cost and effort. My high quality services come at affordable price, confidential and has a quick turn a round.
What are the conduct rules for employees in the FCA?
Rule 1: You must act with integrity.
Rule 2: You must act with due skill, care and diligence.
Rule 3: You must be open and cooperative with the FCA, the PRA and other regulators.
Rule 4: You must pay due regard to the interests of customers and treat them fairly.
We are open 9-5 Monday - Friday but the website is open 24/7
We are closed on bank holiday's and weekends
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The primary purpose of call auditing as part of the broader call center quality assurance process is to assess the efficiency of a call center team and see how well each individual agent is able to effectively handle calls, resolve customer issues, and adhere to the established rules, guidelines, and procedures.
With over 26 years of experience combined within different roles in the Insurance Industry. Insurance Audits excels in Call Auditing services. My goal is to ensure that my support and services acts as a catalyst for your business goals and growth.
As I have worked in various roles operating in call centers in different Insurance organisations, I thoroughly understood that their call auditing services of each client will vary a lot. Keeping this in mind, to ease the choices for my potential clients, I have categorized our call auditing service into sub-services and packages.
I am trained in listening and offering solutions to customer complaints. I am passionate when it comes to solving or listening to your customer complaints, and do it by providing the best possible support at the most affordable rates.
I will design your audit form to your specification. All our forms are designed on Excel, with a percentage, a score system and your company logo.
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